SHIPPING OF BULKY GOODS (EXHAUST SYSTEMS, WHEELS) TO ALL INTERSTATE AREA’S MAY INCUR A SHIPPING FEE, YOU WILL BE CONTACTED BY OUR STAFF IF WE REQUIRE YOU TO PAY AN ADDITIONAL SHIPPING FEE
RETURNS & EXCHANGE POLICY
At Yakuza Motorsports, our goal is to ensure that you’re 100% satisfied with your purchase. If, for whatever reason, you are dissatisfied with your purchase, you can return it to us within 14 days of receipt subject to confirmation and meeting the terms and conditions – Please continue below for our terms and conditions.
DAMAGED IN TRANSIT / ITEM SHORTAGES / INCORRECT ITEMS:
Claims for missing, incorrect items, or items damaged in transit must be submitted to us within 3 business days of receipt of merchandise. Please be sure to check all items once you receive them so that is there is an issue so that you are able to notify us as soon as possible.
RETURNS DUE TO MERCHANDISE DEFECTS:
All items sold by Yakuza Motorsports are warrantied only through their respective manufacturers. If you received a defective item, Yakuza Motorsports will facilitate the warranty process with the manufacturer to get you a replacement part. It is up to the manufacturer to make a decision on the claim. Higher-end brands usually have fewer issues and better warranty support, so keep that in mind when making your purchase decision. We have great working, direct relationships with many manufacturers; this ensures that you will get superior warranty support compared to other shops.
REFUSED / UNDELIVERABLE SHIPMENTS:
Any refused or undeliverable shipments that arrive back at our facility will incur all related shipping costs including return freight charges and any return-to-sender fees assessed by the shipping carrier, an invoice will be sent to you for payment of extra fees once paid your item will be shipped.
RETURNS FOR REFUND, STORE CREDIT, OR EXCHANGE:
A Return Merchandise Authorisation (RMA) number must be requested within 14 days of delivery of the product. Returns without an RMA number will not be accepted. RMA numbers will be valid for 10 days after the issue.
Refunds via PayPal, Afterpay, Zip Money or Stripe will incur the payment gateway fee if the refund is initiated via a return request. These payment providers do not refund their admin fees to Yakuza Motorsports, in the event a customer is refunded and these fees will be deducted from any refund amount.
Returned items are subjected to a 35% restocking fee, excluding any shipping charges. Items that qualified for free shipping that are being returned will have our standard shipping charges deducted from the refund or credit. The shipping cost to send the item back to us is not refundable. The 35% restocking fee can be waived for the exchange of the same product but the different application of equal or higher value. For all other returns and exchanges, there is a 35% restocking fee.
Returned or exchanged products must be brand new, unused, and uninstalled. Items should have all original manufacturer’s packaging, materials, and accessories, including instruction booklets and packing inserts. If parts are missing or the packaging is damaged it will be up to the manufacturer to determine if the item can be taken back.
The original manufacturer’s labelled packaging should be enclosed within an outer shipping box. Please do not write or place shipping labels or stickers on the manufacturer’s packaging.
Securely package the product and include the filled out Return Merchandise Form and a copy of the original invoice.
The product information provided by Yakuza Motorsports and Yakuza Motorsports Suppliers is a guide only and additional research may be required by the purchaser as incorrect fitment or incorrect information is not suitable for an item return in most cases.
Ship the parcel back to us freight prepaid. We do not accept COD or freight collect shipments. We recommend a shipping method that provides tracking and insurance.
Items that cannot be returned
NO CANCELLATIONS ON ANY SPECIAL ORDER IN ITEMS
Electronics
Turbo / Supercharger kits
External body parts including body kits
Engine internals and valvetrain
Wheels and tyres
Most interior items (example: Seats, harnesses ect.)
Fittings and made to order lines
Coupler, hose, and piping components
Promotional products
Racing suits, shoes, and related clothing
Liquid Items
Any item that was a special order
Open Box / Used items
There is no REFUND on Coilovers that are not installed by a professional and proof of installation must be provided. All Coilover Warranties must be carried out by our licenced Workshop.
Wheels can not be returned if the packaging seal has been broken. This is due to the high value of the wheel once the seal has been broken and is not in resellable condition. We do not accept returns/refunds on wheels if you choose the wrong size/specification/colour
If you do not pick up in stock wheels within 1 week of them arriving in our showroom you will either forfeit your deposit or you will be charged a restocking fee for them to be sent back to our warehouse as we do not hold wheels for longer than 1 week.
HOW TO RETURN AN ITEM:
If you meet the requirements above for returning the item, here’s how to proceed.
In order to return an item, you must first obtain an RMA (Return Merchandise Authorization) number. Email mail to: orders@yakuzamotorsports.com to request an RMA number. In the subject of the email please put RETURN and your delivery number that is on the slip included in your package.
Place the item(s) you wish to return into a box. Please do not place stickers, shipping labels, write on, or ship using only the manufacturer’s box. We are taking the item back and most of the time plan to resell the item if it is not damaged. If this is not followed your item may be sent back to you and you will have to cover the shipping, or there may be an additional fee to cover getting new packaging from the manufacturer.
The RMA number must be clearly written on the outer box, If you received a label in an email, print the label and tape it to the carton.
Ship the parcel back to us freight prepaid. We do not accept COD or freight collect shipments. We recommend a shipping method that provides tracking and insurance. Shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages.
International customers: Please mark the item as “VENDOR RETURN” to avoid duties and customs.
Pre-authorized returns to – Please email for a return address
Please allow up to eight business days after we receive the package for your return/exchange/refund to be processed. An e-mail confirmation will be sent to you once the return is processed.
Yakuza Motorsports cannot be held accountable for any additional costs involved outside the original purchase. This includes, but not limited to loss of income, additional transport costs, labour costs or any other costs directly or indirectly associated with the original purchase.
By purchasing from Yakuza Motorsports you agree to the Return Policy outlined above.
